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Complete Guide to Setting Up Call Forwarding for PoolDial

Parker Conley Parker Conley • Last updated: November 12, 2024 | Setup Guide

Emily is always ready to answer your calls—but when she's on the clock is totally up to you. You control when Emily is active by turning call forwarding on or off for your business phone number. Forwarding your calls to your custom PoolDial number lets her answer calls, respond to customers, and handle things on your behalf—without changing your existing number. The PoolDial team will never interrupt your current service, and we'll always notify you by email before you get close to any overage charges. Read through the guide below to understand how call forwarding works and how to set it up for your specific phone provider.

Emily Won't Start Working Until Your Calls Are Forwarded

This guide will show you exactly how to set up call forwarding for your specific phone provider. Follow the instructions for your carrier below to start having Emily answer your business calls.

What is Call Forwarding?

Call forwarding is when your phone sends incoming calls to another number automatically—like your PoolDial number. Once it's set up, your original business number stays the same, but Emily handles the calls in the background.

Types of Call Forwarding

There are two main types of call forwarding:

Unconditional Forwarding

Forwards all calls to Emily—immediately and automatically.

Conditional Forwarding

Only forwards calls in specific situations:

  • If busy (when you're already on the phone)
  • If no answer (when you don't pick up)
  • If unreachable (when your phone is off or has no signal)

Important Note About Conditional Forwarding

If you want Emily to handle more than one condition (like both busy and no answer), you'll need to set each one up separately using its own code. Not all carriers support conditional forwarding—check your specific carrier instructions below.

How to Set Up Call Forwarding

Most carriers use special dial codes to set up forwarding. Here's the general process:

  1. Open your phone's dialer (like you're making a call)
  2. Enter the setup code plus your PoolDial number
    For example: **21*1234567890#
  3. Press Call
  4. You'll usually hear a confirmation tone or message

Setup Codes Vary by Carrier

Be sure to scroll down and follow the specific instructions for your carrier below to ensure Emily works correctly. Using the wrong code may result in calls not being forwarded properly.

iPhone Users: Turn Off Live Voicemail

If you're using an iPhone, be sure to turn off Live Voicemail. This feature can prevent Emily from receiving forwarded calls when you don't answer—especially if you're using conditional forwarding.

To turn it off:

  1. Open the Settings app
  2. Tap Phone
  3. Tap Live Voicemail
  4. Toggle it off

Emily works best when your iPhone isn't trying to screen or answer calls on its own.

How to Turn Off Call Forwarding

To turn off call forwarding, you'll either dial a special code from your phone or disable it in your provider's app or settings.

Disable All Forwarding

Dial your carrier's cancel code (like ##21# or *73) and press Call

Disable Specific Conditions (GSM Networks Only)

For GSM networks like AT&T and T-Mobile:

  • ##67# disables forwarding when busy
  • ##61# disables forwarding when no answer
  • ##62# disables forwarding when unreachable

Important Carrier Notes

The codes above work for most GSM networks—like AT&T, T-Mobile, and providers like Cricket, Metro, and Mint.

  • Verizon and Boost Mobile don't support condition-specific disable codes. Use *73 to turn off all forwarding instead
  • Google Voice, RingCentral, and other VoIP services require you to manage forwarding in their app or website

When in doubt, check your carrier's section below for exact instructions.

Carrier-Specific Instructions

Popular Cell Phone Networks

AT&T Verizon T-Mobile Boost Mobile Mint Mobile Cricket Wireless Consumer Cellular Sprint Vonage Xfinity Mobile U.S. Cellular

AT&T

Unconditional Forwarding (All Calls)

Dial **21*[PoolDialNumber]# (Example: **21*1234567890#) and press Call. You'll hear a confirmation tone.

Conditional Forwarding

Set each one up separately:

  • If busy: **67*[PoolDialNumber]#
  • If no answer: **61*[PoolDialNumber]#
  • If unreachable: **62*[PoolDialNumber]#

Disable Forwarding

  • All forwarding: ##21#
  • Busy only: ##67#
  • No answer only: ##61#
  • Unreachable only: ##62#

Notes

  • iPhone users can also use Settings > Phone > Call Forwarding
  • Works on AT&T and MVNOs like Cricket and Consumer Cellular
  • iPhone users: Turn off Live Voicemail

Verizon

Unconditional Forwarding (All Calls)

Dial *72[PoolDialNumber] (Example: *721234567890) and press Call.

Conditional Forwarding

  • If busy: *90[PoolDialNumber]
  • If no answer: *92[PoolDialNumber]

Disable Forwarding

Dial *73 to disable all forwarding. Note: Verizon does not support disabling individual conditional rules.

Notes

  • Verizon does not support the iPhone Call Forwarding toggle—use the dialer
  • iPhone users: Turn off Live Voicemail

T-Mobile

Unconditional Forwarding (All Calls)

Dial **21*[PoolDialNumber]# (Example: **21*1234567890#) and press Call.

Conditional Forwarding

  • If busy: **67*[PoolDialNumber]#
  • If no answer: **61*[PoolDialNumber]#
  • If unreachable: **62*[PoolDialNumber]#

Disable Forwarding

  • All forwarding: ##21#
  • Busy only: ##67#
  • No answer only: ##61#
  • Unreachable only: ##62#

Notes

  • iPhone users can use Settings > Phone > Call Forwarding
  • Applies to T-Mobile and MVNOs like Metro, Mint, and Ultra
  • iPhone users: Turn off Live Voicemail

Boost Mobile

Unconditional Forwarding (All Calls):
Dial: *72[PoolDialNumber]
Example: *721234567890
Press Call.

Conditional Forwarding:
Not reliably supported. Most Boost users only have access to unconditional forwarding.

To Disable Forwarding:

  • Disable all forwarding: *73 or *720
  • No carrier-supported method to disable conditions separately

Notes:

  • Boost Mobile does not support iPhone's call forwarding settings—use dial codes only
  • Behavior may vary by device model or region
  • iPhone users: Turn off Live Voicemail

Mint Mobile

Unconditional Forwarding (All Calls):
Dial: **21*[PoolDialNumber]#
Example: **21*1234567890#
Press Call.

Conditional Forwarding:

  • If busy: **67*[PoolDialNumber]#
  • If no answer: **61*[PoolDialNumber]#
  • If unreachable: **62*[PoolDialNumber]#

To Disable Forwarding:

  • Disable all forwarding: ##21#
  • Disable busy forwarding: ##67#
  • Disable no answer forwarding: ##61#
  • Disable unreachable forwarding: ##62#

Notes:

  • Mint uses T-Mobile's GSM network, so all standard forwarding codes work
  • iPhone users can also use Settings > Phone > Call Forwarding for unconditional forwarding
  • iPhone users: Turn off Live Voicemail

Cricket Wireless

Unconditional Forwarding (All Calls):
Dial: **21*[PoolDialNumber]#
Example: **21*1234567890#
Press Call.

Conditional Forwarding:

  • If busy: **67*[PoolDialNumber]#
  • If no answer: **61*[PoolDialNumber]#
  • If unreachable: **62*[PoolDialNumber]#

To Disable Forwarding:

  • Disable all forwarding: ##21#
  • Disable busy forwarding: ##67#
  • Disable no answer forwarding: ##61#
  • Disable unreachable forwarding: ##62#

Notes:

  • Cricket runs on AT&T's GSM network and supports standard GSM forwarding codes
  • iPhone users can use Settings > Phone > Call Forwarding for unconditional forwarding
  • iPhone users: Turn off Live Voicemail

Consumer Cellular

Unconditional Forwarding (All Calls):
Dial: **21*[PoolDialNumber]#
Example: **21*1234567890#
Press Call.

Conditional Forwarding:

  • If busy: **67*[PoolDialNumber]#
  • If no answer: **61*[PoolDialNumber]#
  • If unreachable: **62*[PoolDialNumber]#

To Disable Forwarding:

  • Disable all forwarding: ##21#
  • Disable busy forwarding: ##67#
  • Disable no answer forwarding: ##61#
  • Disable unreachable forwarding: ##62#

Notes:

  • Consumer Cellular typically uses AT&T or T-Mobile's network depending on your SIM
  • GSM codes usually work, but test to confirm
  • iPhone users can use Settings > Phone > Call Forwarding for unconditional setup
  • iPhone users: Turn off Live Voicemail

Sprint (Now T-Mobile)

⚠️ Sprint has merged with T-Mobile, but if you're still on an older Sprint plan or device, use the instructions below.

Unconditional Forwarding (All Calls):
Dial: *72[PoolDialNumber]
Example: *721234567890
Press Call. You should hear a confirmation tone.

Conditional Forwarding:
Set each one up separately:

  • If busy: *73[PoolDialNumber]
  • If no answer: *74[PoolDialNumber]
  • If unreachable: *75[PoolDialNumber]

⚠️ These may not be available on all Sprint plans or devices—test to confirm.

To Disable Forwarding:

  • Disable all forwarding: *720
  • Conditional disable codes are not consistently supported on Sprint legacy plans

Notes:

  • Sprint forwarding setup is done via dialer only—no app or settings-based option
  • Most users on Sprint have been migrated to T-Mobile and should follow T-Mobile's setup instructions
  • iPhone users: Turn off Live Voicemail

Vonage (Residential)

Unconditional Forwarding (All Calls):
Dial: *72[PoolDialNumber]
Example: *721234567890
Press 1 to confirm. You should hear a confirmation tone.

To Disable Forwarding:

  • Disable all forwarding: *73

Notes:

  • You can also enable or manage call forwarding from your Vonage Online Account under Features & Settings > Calling Features > Call Forwarding
  • You can specify how many seconds your phone rings before forwarding
  • Forwarding to international numbers may incur additional charges
  • iPhone users: Turn off Live Voicemail

Xfinity Mobile

Unconditional Forwarding (All Calls):
Dial: *72[PoolDialNumber]
Example: *721234567890
Press Call. You should hear a confirmation tone.

Conditional Forwarding (No Answer Only):
Dial: *71[PoolDialNumber]
Example: *711234567890
Press Call. You should hear a confirmation tone.

To Disable Forwarding:

  • Disable all forwarding: *73
  • No known support for disabling conditional forwarding separately

Notes:

  • Xfinity Mobile only supports no answer conditional forwarding via *71
  • You cannot adjust how long the phone rings before forwarding kicks in
  • If dial codes don't work, contact Xfinity Mobile support to enable forwarding on your account
  • iPhone users: Turn off Live Voicemail

U.S. Cellular

Unconditional Forwarding (All Calls):
Dial: *72[PoolDialNumber]
Example: *721234567890
Press Call. You should hear a confirmation tone.

Conditional Forwarding:

  • Busy: *90[PoolDialNumber]
  • No Answer: *92[PoolDialNumber]

Press Call after each code.

To Disable Forwarding:

  • Disable all forwarding: *720
  • Disable busy forwarding: *900
  • Disable no answer forwarding: *920

Notes:

  • These codes are entered via your phone's dialer and may not provide a confirmation message
  • Ensure you're within U.S. Cellular's coverage area when setting up or disabling call forwarding
  • iPhone users: Turn off Live Voicemail

Popular VOIP & Web Phone Systems

OpenPhone RingCentral Google Voice Grasshopper DialPad Vonage Business Zoom Phone FreedomVoice

OpenPhone

Unconditional Forwarding (All Calls):

  1. Click Settings from the left-hand menu
  2. Under Workspace, click Phone Numbers
  3. Select the phone number you want to forward
  4. In the Call flow section, select Forward all calls
  5. Add your PoolDial number and click Forward

Conditional Forwarding:
To forward calls only at specific times or if unanswered:

  • Outside business hours:
    1. Go to Call flow settings
    2. Click Business hours
    3. Under Outside business hours, add your PoolDial number
  • During business hours (unanswered calls):
    1. In Call flow, scroll to Unanswered calls
    2. Under When no one answers, select Forward to another number
    3. Enter your PoolDial number

To Disable Forwarding:

  • Return to your call flow settings and remove or turn off the forwarding rule

Notes:

  • OpenPhone supports granular routing based on time of day and availability
  • Forwarding settings apply per phone number

RingCentral

Unconditional Forwarding (All Calls):

  1. Click your profile picture at the top left
  2. Click Call rules
  3. Toggle on Forward all calls
  4. Click Save

Conditional Forwarding:
To forward calls based on a schedule:

  1. Click your profile picture at the top left
  2. Click Call rules
  3. Click Add schedule
  4. Use the date and time selectors to set when you want calls forwarded
  5. Click Save

To Disable Forwarding:

  • Go to Call rules and toggle off Forward all calls or remove any active schedule

Notes:

  • RingCentral supports detailed routing and scheduling logic via the app or admin portal
  • Settings apply per user or extension

Google Voice

Unconditional Forwarding (All Calls):
To forward calls from Google Voice to Emily, you'll need to link your PoolDial number and verify it.

Important: Contact PoolDial support to enable SMS verification before linking with Google Voice.

You can setup and configure call forwarding from Google Voice desktop browser or from within Google Voice's device app.

For Desktop:

  1. Contact PoolDial support to enable "Call Forwarding Verification - SMS authentication code" toggle
  2. In a new tab, go to Google Voice
  3. In the top right, click the Settings gear icon
  4. Under Account > Linked numbers, click New linked number
  5. Enter your PoolDial number and click Send code
  6. Contact PoolDial support to retrieve the verification code
  7. Back in Google Voice, enter the code received and click Verify
  8. Once verified, go to Settings > Calls
  9. Under Incoming calls, ensure Call Forwarding is enabled for your linked PoolDial number
  10. Contact PoolDial support to disable verification code toggle

For Device App:

  1. Contact PoolDial support to enable "Call Forwarding Verification - SMS authentication code" toggle
  2. Open Google Voice app on your device and go to settings (three bars hamburger menu in top left corner)
  3. Tap into 'Devices and numbers'
  4. Tap 'New linked number'
  5. Input your PoolDial phone number and uncheck the 'number belongs to this device' option
  6. Click Send code
  7. Contact PoolDial support to retrieve the verification code
  8. Back in Google Voice App, enter the code received and tap Verify
  9. Google voice automatically enables call forwarding when you link a number, however it's best to double check
  10. In the Google Voice app, tap back out of Devices and numbers
  11. Still within settings, tap into 'Incoming Calls'
  12. Ensure call forwarding toggle is enabled for your PoolDial phone number
  13. Contact PoolDial support to disable verification code toggle

Conditional Forwarding:

  • Google Voice only supports unconditional (all calls) forwarding

To Disable Forwarding:

  • In Google Voice settings, go to Devices and numbers and remove the linked PoolDial number, or disable call forwarding for that number

Notes:

  • Google Voice only supports unconditional (all calls) forwarding
  • You must verify your PoolDial number before Google Voice will forward to it

Grasshopper

Unconditional Forwarding (All Calls):

  1. Log in to your Grasshopper account
  2. Go to Settings > Extensions
  3. Select the extension you want to forward
  4. Click Call Forwarding
  5. Add your PoolDial number as a forwarding destination

DialPad

Unconditional Forwarding (All Calls):

  1. Open the DialPad app or website
  2. Go to Settings > Call Handling
  3. Select Forward All Calls
  4. Enter your PoolDial number

Vonage Business

Unconditional Forwarding (All Calls):

For Admins:

  1. Sign in to the Admin Portal
  2. Navigate to Phone System > Extensions
  3. Hover over the desired extension and click the Pencil icon
  4. Click Call Forwarding, then toggle Forward Calls to enabled
  5. Select Send To Ext. or Number, enter the forwarding number (e.g., your PoolDial number), and choose your Caller ID preference
  6. Click Save

For End Users:

  1. Sign in to your Online Account
  2. Click your Avatar, then select Settings
  3. Click Call Forwarding and enable Forward All Calls
  4. Enter the forwarding number and select your Caller ID preference
  5. Click Save

Conditional Forwarding:

  • Utilize features like Follow Me and Simultaneous Ring to forward calls based on specific conditions
  • These settings can be configured in the Call Forwarding section of your account

To Disable Forwarding:

  • Admins: Toggle off Forward Calls in the Admin Portal
  • End Users: Disable Forward All Calls in your Settings

Notes:

  • Vonage Business supports advanced routing options through the admin portal
  • Settings apply per extension or user

Zoom Phone

Unconditional Forwarding (All Calls):

  1. Log in to your Zoom account
  2. Go to Phone > Settings
  3. Click Call Handling
  4. Select Forward to External Number
  5. Enter your PoolDial number

Conditional Forwarding:

  • Various settings may be available in configuration settings

To Disable Forwarding:

  • Return to Call Handling settings and disable or remove the forwarding configuration

Notes:

  • Zoom Phone supports advanced call routing through its web portal

FreedomVoice

Unconditional Forwarding (All Calls):

  1. Log in to your WebLink Control Panel
  2. Navigate to Settings > Call Delivery > Call Forwarding
  3. Select your default mailbox (e.g., 801)
  4. Click Add to create a new forwarding entry
  5. Enter your PoolDial number as the forwarding destination
  6. Optionally, click Add Call Time to set specific days/times for forwarding
  7. Click Save

Conditional Forwarding:

  • Various settings may be available in configuration settings

To Disable Forwarding:

  • In the Call Forwarding section, uncheck the Active box next to the forwarding entry
  • Alternatively, remove the forwarding entry by clicking Remove

Notes:

  • FreedomVoice allows time-based routing configurations

Landlines

General Landline Instructions

Unconditional Forwarding (All Calls):
Dial: *72[PoolDialNumber]
Example: *721234567890
Press Call or wait for confirmation (you may hear a tone or voice prompt)

To Disable Forwarding:

  • Disable all forwarding: *73

Notes:

  • These dial codes work for most traditional landline providers in the U.S. (e.g., AT&T Landline, CenturyLink, Frontier)
  • If *72 or *73 doesn't work, contact your landline provider's support
  • These codes are entered just like making a phone call—no need for any special settings

Need Help?

Don't see instructions for your service? Contact our team at support@pooldial.com and we'll help you get set up!

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