E-188 Pool Nation Podcast- Revealing the Pool Industry's Biggest Secrets: A Veteran's Journey to Success Javier Payan

From Industry Newcomer to Pool Service Veteran: Javier Payan's Story

In the ever-evolving world of pool service, few stories are as compelling as that of Javier Payan from Payan Pools in San Diego, California. Recently appearing on the Pool Nation Podcast for his second time in three years, Javier's journey offers a fascinating glimpse into how the pool industry has transformed and what it takes to build a successful pool service business from the ground up.

The podcast, hosted by Edgar DeJazuz alongside co-hosts John JJ Plaliz and Zach Nicholas, brought Javier into their Texas studio for an intimate conversation about industry secrets, business evolution, and the practical realities of running a pool service company in one of California's most competitive markets.

The Evolution of Pool Technology: From Pilot Lights to Smart Systems

One of the most striking aspects of Javier's story is witnessing the dramatic technological evolution in the pool industry. The conversation took a nostalgic turn when discussing old heating systems, revealing just how far the industry has come.

I remember the whoosh. Hey. I remember the little click from the little. What was it? A PG-19 pilot generator back in those days. Generates 750 millivolts with a flame. Screw low voltage. Yeah. You make your own.

— Javier Payan, Pool Nation Podcast

This technological shift represents more than just equipment upgrades—it reflects a fundamental change in how pool professionals approach their craft. Where technicians once needed to understand mechanical pilot systems and manual controls, today's pool pros must master digital interfaces, automation systems, and sophisticated diagnostic tools.

The transition has created both opportunities and challenges. While newer systems offer greater efficiency and customer convenience, they also require continuous learning and adaptation from service professionals. Javier's experience spanning both eras gives him unique insights into training new technicians and maintaining expertise across diverse equipment types.

Building a Sustainable Pool Service Business Model

What sets successful pool service companies apart isn't just technical expertise—it's the ability to build sustainable business systems. The podcast revealed interesting insights into how Javier has structured his business to allow for growth while maintaining quality service.

The discussion touched on staffing challenges and the importance of creating a work environment that supports both business needs and employee satisfaction. When team members request time off for personal events, successful businesses find ways to accommodate while ensuring customer service doesn't suffer.

Our guy, Fabian, we're... He's taking the day off believe it or not. We're giving him a day off so that he can go to this concert in Southern California... so we're gonna do his pools today so she's out hustling, scrubbing tubs right now.

— John JJ Plaliz, Pool Nation Podcast

This approach demonstrates the collaborative nature of successful pool service businesses. When owners remain connected to the day-to-day operations and are willing to step in when needed, it creates a culture of mutual support that benefits both employees and customers.

The Importance of Hands-On Training in Modern Pool Service

Throughout the conversation, the emphasis on practical, hands-on training emerged as a crucial theme. The Pool Nation team's upcoming boot camps and training sessions represent a commitment to elevating industry standards through comprehensive education.

The training programs discussed go far beyond theoretical knowledge, focusing on real-world application and problem-solving skills. From automation systems to heater repair, these intensive sessions provide the kind of practical experience that builds confident, capable technicians.

Classes are all hands on and when we talk about hands on we really mean hands on. It's literally cutting wires, stripping wires, running it through conduit, connecting everything, learning about high voltage, low voltage, grabbing those Ray Pack of via heaters and just completely ripping them out.

— Edgar DeJazuz, Pool Nation Podcast

This hands-on approach addresses a critical industry need. As pool systems become more sophisticated, the gap between theoretical knowledge and practical application can leave technicians unprepared for real-world challenges. Comprehensive training programs help bridge this gap, creating more competent professionals and better customer experiences.

Adapting to Regional Market Demands

Javier's experience in San Diego offers valuable insights into how regional factors influence pool service operations. California's regulatory environment, climate considerations, and competitive landscape create unique challenges that require specific adaptations.

The San Diego market represents both opportunities and challenges for pool service professionals. High property values and affluent clientele can support premium service offerings, but they also create elevated customer expectations and increased competition among service providers.

Understanding local market dynamics becomes crucial for success. This includes everything from seasonal service patterns to regulatory compliance requirements. Javier's longevity in the San Diego market demonstrates the importance of building deep local expertise and strong customer relationships.

Technology Integration and Customer Communication

Modern pool service increasingly relies on technology not just for equipment operation, but for business management and customer communication. The podcast discussion touched on various digital tools and platforms that help pool professionals stay connected with their markets and customers.

The integration of streaming platforms, social media, and digital communication tools has transformed how pool professionals connect with their peers and customers. This technological adoption extends beyond marketing to include operational efficiency and customer service improvements.

I am technologically challenged and I'll fight it as long as I have to but I think now I'm gonna have to cave. I'm gonna have to cave in.

— Zach Nicholas, Pool Nation Podcast

This honest admission reflects a common industry challenge. Many experienced pool professionals excel at the technical and service aspects of their work but struggle with digital adaptation. However, embracing these tools becomes increasingly important for business growth and customer satisfaction.

The Future of Pool Service Excellence

Looking ahead, the pool industry continues to evolve rapidly. New technologies, changing customer expectations, and evolving business models create both opportunities and challenges for service professionals.

Success in this environment requires a commitment to continuous learning, adaptation, and professional development. The combination of technical expertise, business acumen, and customer service skills becomes increasingly important as the industry matures.

Javier's journey from industry newcomer to established business owner illustrates the potential for growth and success in pool service. His willingness to travel to Texas for podcast recording and content creation demonstrates the importance of industry networking and knowledge sharing.

The upcoming training programs mentioned in the podcast, including the Western Pool and Spa Show boot camp and advanced Ray Pack training sessions, represent valuable opportunities for industry professionals to enhance their skills and stay current with evolving technologies.

Conclusion: Lessons from a Pool Service Success Story

Javier Payan's appearance on the Pool Nation Podcast offers valuable insights for anyone involved in the pool service industry. His journey from working with pilot light systems to managing modern automated pools reflects the broader industry evolution that all professionals must navigate.

The key takeaways from his story emphasize the importance of hands-on experience, continuous learning, and building sustainable business systems. Whether you're a new technician or an established business owner, the principles discussed—from technical competence to customer service excellence—remain fundamental to success.

As the pool industry continues to grow and evolve, stories like Javier's remind us that success comes from combining technical expertise with business acumen, maintaining strong customer relationships, and never stopping the pursuit of professional development. The industry's future belongs to those willing to adapt, learn, and share their knowledge with the next generation of pool professionals.

Episode Chapters

• 00:00 Introduction and Guest Welcome
• 05:00 Technology Evolution in Pool Service
• 15:00 Business Operations and Team Management
• 25:00 Training Programs and Industry Education
• 35:00 Regional Market Insights from San Diego
• 45:00 Digital Adaptation and Communication Tools