E-271 Pool Nation Podcast - Hall of Fame Moments, Industry Firsts & Untold Stories

The pool industry is built on relationships—between service professionals, distributors, retailers, and everyone in between. Yet too often, these crucial connections remain unexplored, with each group operating in their own bubble. That's exactly what Pool Nation Podcast set out to change in this special episode, bringing together voices from across the industry to share untold stories, celebrate industry firsts, and break down the barriers that sometimes divide us.

Breaking Down Industry Barriers: A Long-Overdue Conversation

One of the most striking revelations from this episode was how rarely the industry brings together different segments for meaningful dialogue. As host Edgar De Jesus reflected on the podcast planning, it became clear this was uncharted territory.

You know, it wasn't until I posted about it yesterday that I thought about it, John, in what, four years? And we never had anybody from the other side of the counter.

— Edgar De Jesus, Pool Nation Podcast

This observation sparked a deeper conversation about the invisible walls that exist within the pool industry. Service professionals often get caught up in their day-to-day operations, while distributors and retailers focus on their own challenges. The result? Missed opportunities for collaboration and mutual understanding.

Co-host John JJ emphasized the importance of recognizing the interconnected nature of the industry: 'We all forget that we're all, you know, a part of the same team when you really think about it. And we get lost in our own little world as service guys and gals out there that we forget about all the important pieces that are there working in the background, making things happen for us.'

Heritage Pool Supply: Champions of Industry Collaboration

The episode featured an impressive lineup from Heritage Pool Supply, including branch managers Logan, Jeff, Grayson, Chris, and Isaac, along with Clayton. These aren't just names on a roster—they represent the boots-on-the-ground professionals who make the industry function daily.

What stood out immediately was Heritage Pool Supply's approach to collaboration and innovation. When presented with new ideas or partnership opportunities, their response consistently demonstrates their commitment to moving the industry forward.

In typical Heritage fashion, it's like, hey, we have an idea. And they're like, we're in. As soon as we finish thing, I have an idea. They don't care what the idea is. They're like, we're in.

— Edgar De Jesus, Pool Nation Podcast

This willingness to embrace new initiatives and partnerships reflects a broader industry trend toward collaboration over competition. The Heritage team members brought diverse perspectives from different markets—from Austin to San Antonio to Houston—showing how regional differences can enrich industry-wide conversations.

The Power of Authentic Storytelling

Throughout the episode, personal stories emerged that highlighted the human side of the pool industry. From Logan's car accident on the way to the podcast (thankfully, he arrived safely) to Isaac's TikTok fame and his unexpected connection with co-host John from a previous trip to Mexico, these moments reminded listeners that business is ultimately about people.

The storytelling aspect became particularly powerful when discussing industry challenges and solutions. Rather than speaking in corporate platitudes, the guests shared real experiences from their branches, offering insights that only come from daily interaction with customers and service professionals.

It's always my favorite. And when we talk to the guys that are behind the counter and people that are out there fighting a good fight with us every single day, it's always nice to hear their perspective.

— John JJ, Pool Nation Podcast

Aquastar's Initiative: Putting Money Where Your Mouth Is

The episode also highlighted a significant industry initiative led by Aquastar, featuring Casey McGovern, Todd Pieri, and Steve Barnes. This segment demonstrated how industry leaders can move beyond lip service to create meaningful change.

What set this initiative apart wasn't just the financial commitment, but the comprehensive approach Aquastar took. Rather than simply writing a check and moving on, they restructured their approach to create lasting impact.

Mad respect to you guys for putting your money where your mouth is and actually putting action forth and doing something about it. Too many times in this world... there are a lot of good causes or a lot of things that happen that we can be a part of, right? And as corporations or as individuals, we can choose to participate.

— John JJ, Pool Nation Podcast

This initiative serves as a model for how industry partnerships can create meaningful change when companies commit beyond surface-level involvement.

The Marathon Mentality: Commitment to Important Conversations

The production of this episode itself tells a story about priorities and commitment. Despite busy schedules and the approaching peak season, the Pool Nation team made time for what mattered most—facilitating important industry conversations.

As Edgar noted, this was their third live podcast of the week, an unprecedented schedule that reflected their commitment to addressing timely and important topics. This 'marathon mentality' demonstrates how industry media can prioritize substance over convenience.

The energy and passion evident throughout the episode wasn't manufactured—it came from genuine excitement about bringing together diverse industry voices. This authentic enthusiasm translated into engaging content that served both entertainment and educational purposes.

Building Stronger Industry Alliances

Perhaps the most significant takeaway from this episode was the emphasis on building stronger alliances across all industry segments. The conversation revealed how better understanding between service professionals, distributors, and retailers benefits everyone involved.

The Heritage team's presence on the podcast represented more than just good public relations—it demonstrated a commitment to transparency and open communication. By sharing their perspectives and challenges, they helped bridge the gap between different industry segments.

This approach creates opportunities for more effective collaboration, better problem-solving, and ultimately, improved service for end customers. When distributors understand the daily challenges faced by service professionals, and vice versa, the entire industry ecosystem becomes more efficient and effective.

Looking Forward: Lessons for Industry Growth

This special episode of Pool Nation Podcast offered several key insights for industry professionals at all levels. First, the importance of cross-segment communication cannot be overstated. Regular dialogue between different industry participants leads to better understanding and more effective collaboration.

Second, the willingness to embrace new ideas and partnerships—demonstrated so clearly by Heritage Pool Supply—creates opportunities for innovation and growth that benefit everyone involved. Companies that approach collaboration with an open mindset position themselves as industry leaders.

Third, authentic storytelling and genuine relationships drive meaningful business outcomes. The personal connections and shared experiences discussed throughout the episode illustrate how business success ultimately depends on human relationships.

Finally, the commitment to addressing important topics promptly—even when inconvenient—demonstrates industry leadership. The Pool Nation team's decision to produce an extra episode to accommodate this important conversation shows how media can prioritize substance over convenience.

As the pool industry continues to evolve, episodes like this one serve as catalysts for positive change, bringing together diverse voices to tackle challenges and celebrate successes. The conversations started here will undoubtedly continue in branch offices, service vehicles, and industry events across the country, building the stronger, more collaborative industry that benefits everyone involved.

Episode Chapters

• 00:00 Introduction and Welcome
• 05:30 Heritage Pool Supply Team Introductions
• 15:45 Breaking Down Industry Barriers
• 25:20 Personal Stories and Connections
• 35:10 Aquastar Initiative Discussion
• 45:30 Building Stronger Industry Alliances