In Control of Yelp and Online Reviews
Key Takeaways
- Wayne is back and feeling better after being sick.
- Customer experiences can vary greatly, with some being positive and others negative.
- Service industry experience is valuable for understanding customer behavior.
- Communication is key in managing customer expectations and interactions.
- Yelp can be beneficial but also has its drawbacks for service providers.
- Setting clear boundaries with clients is essential for a healthy working relationship.
- Teaching experiences reveal the importance of student attitudes in learning.
- Online education presents unique challenges compared to in-person classes.
Episode Summary
In this conversation, the hosts discuss various aspects of customer service in the pool industry, including the challenges of dealing with difficult customers, the importance of service industry experience, and the impact of online reviews, particularly Yelp. They share personal anecdotes about customer interactions, the significance of communication, and the role of attitude in both teaching and learning. The discussion also touches on the complexities of consulting and the potential for homeowner rating systems. In this conversation, the speakers discuss various aspects of running a successful pool business, including the benefits of joining the California Pool Association, effective communication strategies with clients, handling negative reviews, and the importance of transparency and collaboration in the industry. They also touch on the hiring process and the significance of vetting employees to ensure a trustworthy team.
Episode Chapters
- 00:00 Introduction
- 11:32 Discussion Continues
- 23:04 Deep Dive
- 34:36 Key Insights
- 46:08 Practical Tips
- 57:40 Wrapping Up
Never Miss a Customer Call Again
PoolDial's AI receptionist answers your phone 24/7, books jobs, and sends you the details. Simple $2/pool pricing with no contracts.
Get a Demo
