Push suppliers to own issues
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32 min
Key Takeaways
- Don’t panic-email your whole book—inform affected clients individually with options and realistic timelines.
- Push suppliers to own known issues and send parts proactively; it saves everyone’s face.
- Strength in numbers: coordinate orders and freight with nearby companies.
- A long warranty is meaningless if the brand won’t be around to honor it.
Episode Summary
Lee’s back on home turf (and grand-dad duty) and Shane’s in the chair from New Zealand for a lively episode that starts with a wild Guy Fawkes blackout story and lands on a pressing industry issue: two major distributors have exited the NZ market, leaving pros scrambling for parts, warranties, and sensible logistics.
Got a topic, tip, or rant? Email: talkingpools@gmail.com — Rudy will route it to the right crew.
Episode Chapters
- 00:00 Introduction
- 10:44 Discussion Continues
- 21:28 Deep Dive
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