The Importance of Community in The Pool Business
Key Takeaways
- Peter Legaz has been in the pool industry for 30 years.
- Family personas in business can enhance customer connection.
- Leadership changes can bring fresh perspectives to an industry.
- The importance of unity in industry associations.
- Recognition of pool service technicians as a trade is a significant achievement.
- Making tough staffing decisions is essential for business health.
- Hiring slowly and firing quickly can prevent prolonged issues.
- Personal experiences can lead to valuable business insights.
Episode Summary
In this episode, Lee and guest host Peter Legaz discuss significant changes in the pool industry, including leadership transitions within Spasa and the impact of these changes on the industry. They explore the importance of community engagement, the challenges of staff management, and personal experiences that shape their business insights. The conversation emphasizes the need for adaptability and the value of personal connections in business. The conversation delves into the pressing staffing challenges faced by the swimming pool and spa industry, emphasizing the need for effective training and development initiatives. The speakers discuss the importance of investing in staff to enhance their skills and empower them, ultimately leading to a more competent workforce. They highlight the significance of clear expectations in training and the value of allowing employees to learn from their experiences. The discussion concludes with a call to action for ongoing training opportunities to foster growth within the industry.
Episode Chapters
- 00:00 Introduction and Guest Introduction
- 04:01 Industry Changes and Leadership Transitions
- 08:13 The Impact of Leadership on Industry Growth
- 11:55 Navigating Staff Changes and Business Dynamics
- 16:02 Perso
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