Toxic Custs, Plaster Discoloration, Chemistry of Filtration, and Team Building
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38 min
Key Takeaways
- Recognize your achievements and progress, no matter how small.
- It's essential to fire toxic customers for your mental health.
- Understanding the root causes of pool discoloration can prevent misdiagnosis.
- Personal challenges can impact your work, but resilience is key.
- The science of pool filtration involves complex chemical interactions.
- Hiring should be a thoughtful process, not a desperate one.
- Onboarding is crucial for new hires to feel welcomed and supported.
- A strong company culture fosters employee loyalty and retention.
Episode Summary
In this episode of the Flockit Friday podcast, Rudy Stankowitz discusses the challenges faced in the pool service industry, emphasizing the importance of recognizing toxic customers and the need for resilience. He shares insights on pool discoloration, the science behind filtration, and personal challenges he has faced. The conversation also covers effective team building strategies, highlighting the significance of hiring, onboarding, and creating a positive company culture.
Episode Chapters
- 00:00 Introduction and Reflection on Progress
- 09:14 Understanding Pool Plaster Discoloration
- 13:51 Navigating Personal Challenges
- 25:12 Building and Retaining a Winning Team
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