Training Green Employees in Pool Service Visits - Andrea & Lee

Episode Summary

In the latest episode of the Talking Pools Podcast, hosts Andrea Nannini and Lee Salisbury dive deep into the challenges faced when training inexperienced employees for conducting swimming pool service visits. With their combined expertise and years of experience in the pool industry, Andrea and Lee provide invaluable insights and practical tips for navigating this essential aspect of pool maintenance.

Understanding the Landscape:Andrea and Lee begin by painting a vivid picture of the swimming pool service industry, emphasizing the importance of thorough training for employees, particularly those who are new to the field. They highlight the complex nature of pool maintenance tasks and the critical role that service visits play in ensuring the health and safety of pool owners and users.

Challenges Faced:The hosts delve into the specific challenges encountered when training green employees. From understanding pool equipment and chemistry to mastering customer interaction and problem-solving skills, there's a multitude of areas where novices may struggle. Andrea and Lee share anecdotes from their own experiences, illustrating common pitfalls and offering strategies for overcoming them.

Key Strategies for Success:Despite the hurdles, Andrea and Lee are quick to point out that with the right approach, training inexperienced employees can be a rewarding process for both the individual and the company. They outline key strategies for success, including:

Episode Chapters

• 00:00 Introduction
• 10:23 Discussion Continues
• 20:47 Deep Dive