Housecall Pro Review 2026 for Pool Service: Pricing, Features, Pros & Cons
Field service management for home service businesses
What is Housecall Pro?
Housecall Pro is a field service management platform used by 45,000+ home service businesses. Founded in 2013 in San Diego, the company was acquired by private equity firm Permira in 2021. It primarily serves HVAC, plumbing, electrical, and cleaning companies.
Housecall Pro is known for its marketing automation features (postcard campaigns, review requests) and large user community. However, it's a general platform with zero pool-specific features. The Android app experience is notably poor (3.3/5 rating), and many users report the Basic plan is too limited to be useful.
Housecall Pro Pricing (2026)
- Scheduling
- Invoicing
- Mobile app
- No QuickBooks
- No GPS tracking
- Everything in Basic
- QuickBooks integration
- Route optimization
- GPS tracking ($20/vehicle)
- Marketing automation
- Everything in Essentials
- Dedicated support
- Advanced integrations
- Custom onboarding
- Priority features
Hidden Costs:
- GPS Tracking: $20/vehicle/month add-on
- Sales Proposals: $40/month add-on
- Price Book: $149/month add-on
- Payment processing: 2.59%+ per transaction
Key Features
Missing Pool-Specific Features
- Chemical dosing calculations
- Water chemistry tracking
- LSI (Langelier Saturation Index) calculator
- Pool equipment database
- Integration with pool test equipment
- Service emails with chemical readings
- Pool-specific checklists
Pros & Cons
- Strong marketing automation
- Large user community (45,000+)
- Easy to learn interface
- Postcard marketing built-in
- Google Local Services Ads integration
- iOS app works well
- No long-term contracts
- No pool-specific features at all
- Android app is poor (3.3/5)
- Basic plan is essentially useless
- Low value for money (3.8/5)
- GPS tracking unreliable
- Support declining (AI-only on lower tiers)
- Doesn't scale for complex accounts
What Users Are Saying
Who Should Use Housecall Pro?
Best For:
- Small residential HVAC/plumbing businesses (1-10 employees)
- Companies prioritizing marketing automation
- iOS users (Android experience is notably worse)
- Teams wanting postcard marketing built-in
Not Ideal For:
- Pool service companies—no pool features whatsoever
- Android-heavy teams (3.3/5 app rating)
- Budget-conscious operators (Basic plan is insufficient)
- Companies needing reliable GPS tracking
- Commercial/HOA service providers (doesn't scale)
Housecall Pro Alternatives for Pool Service
See our complete Pool Service Software Comparison Guide for a detailed breakdown of all options.
Frequently Asked Questions
Is Housecall Pro good for pool service companies?
No. Housecall Pro has zero pool-specific features. It lacks chemical tracking, water chemistry calculations, LSI calculators, and pool equipment integrations. Pool companies should use dedicated pool software like Skimmer or PoolDial instead.
Why is the Housecall Pro Android app rated so low?
The Android app has a 3.3/5 rating on Google Play (vs 4.5/5 on iOS) due to stability issues, crashes, and performance problems. If your field team uses Android phones, this is a significant concern.
Is the Basic plan worth it?
Most users say no. The Basic plan lacks QuickBooks integration, GPS tracking, route optimization, and meaningful reporting. You essentially need the Essentials plan ($149/month) to get a functional product.
How does Housecall Pro compare to Jobber?
Housecall Pro has better marketing automation (postcards, review requests), while Jobber has a better mobile app and simpler pricing. Both lack pool-specific features and neither is suitable for pool-only companies.
Is Housecall Pro support getting worse?
Multiple recent reviews mention declining support quality, with lower-tier plans limited to AI-only support. Users report difficulty reaching human support when they have complex issues.
Company Information
| Founded | 2013 |
|---|---|
| Headquarters | San Diego, California |
| Ownership | Permira (Private Equity, acquired 2021) |
| Users | 45,000+ service businesses |
| Industries | HVAC, Plumbing, Electrical, Cleaning |
| Trustpilot | 3.2/5 (550 reviews) |
| Website | housecallpro.com |