Pay the Pool Man Review 2026: Pricing, Features, Pros & Cons
Billing and management software for pool service companies
What is Pay the Pool Man?
Pay the Pool Man (often written as Paythepoolman or PTPM) is a pool service management software that has been serving the pool industry since 2013. The platform focuses primarily on billing and invoicing automation but also includes features for route management, GPS tracking, and customer communication.
The software positions itself as a comprehensive solution for small to mid-sized pool service companies, offering integrations with chemical testing tools like LaMotte SpinTouch and the Orenda calculator. While it has a dedicated user base, feedback is notably mixed—users often praise the customer service while expressing frustration with the interface and app stability.
Pay the Pool Man Pricing (2026)
- Unlimited customers
- Route management
- Invoicing & billing
- Customer portal
- Mobile app access
- Everything in Solo
- 3 technician accounts
- GPS tracking
- Route optimization
- Payroll features
- Everything in Small Team
- 6 technician accounts
- Advanced reporting
- Priority support
- LaMotte integration
Pricing Note: Pay the Pool Man uses a base fee plus per-technician model. The $50/month base includes one tech, then $10/month for each additional technician. Some users report occasional transaction fees for payment processing.
Key Features
Pros & Cons
- Excellent customer service and responsiveness
- Comprehensive billing and invoicing features
- Good value for solo operators and small teams
- LaMotte SpinTouch and Orenda integration
- Saves significant time on billing tasks
- ACH and credit card payment processing
- Payroll tracking included
- Customer portal for clients
- Clunky, outdated user interface
- Mobile app frequently crashes and freezes
- Route optimization produces inefficient routes
- Limited customization for invoices
- Emails often go to customer spam folders
- App has bugs and sync issues
- Can't process payments without cell signal
- Learning curve can be steep
What Users Are Saying
Who Should Use Pay the Pool Man?
Best For:
- Solo operators focused on billing who need strong invoicing automation
- Small teams (1-3 techs) looking for an affordable all-in-one solution
- Companies that value customer service and want responsive support
- LaMotte SpinTouch users who want integrated chemical testing
- Budget-conscious operators who don't need the most polished interface
Not Ideal For:
- Larger operations (150+ pools) that need enterprise features
- Teams that prioritize route optimization—optimization is reportedly weak
- Those who need a polished mobile experience—app has stability issues
- Companies that rely heavily on email communication—spam folder issues reported
- Users wanting QuickBooks-quality invoicing—customization is limited
Pay the Pool Man Alternatives
See our complete Pool Service Software Comparison Guide for a detailed breakdown of all options.
Frequently Asked Questions
How much does Pay the Pool Man cost per month?
Pay the Pool Man costs $50/month for the base subscription (includes one technician), plus $10/month for each additional technician. A small team of 3 techs would pay $80/month ($50 + $30).
Does Pay the Pool Man integrate with QuickBooks?
Pay the Pool Man has its own billing and invoicing system. While some users report using both systems, it's not a seamless integration like some competitors offer. The platform is designed to be a standalone billing solution.
Is Pay the Pool Man good for route optimization?
User reviews consistently indicate that Pay the Pool Man's route optimization is a weak point. Multiple users report that the suggested routes are inefficient and that they prefer to plan routes manually. If route optimization is critical for your business, consider alternatives like Skimmer.
Does Pay the Pool Man have a mobile app?
Yes, Pay the Pool Man has apps for both iOS and Android. However, user reviews frequently mention stability issues including crashes, slow photo uploads, and sync problems. The app experience is often cited as a frustration point.
How is Pay the Pool Man's customer support?
Customer support is consistently praised as one of Pay the Pool Man's strongest features. Users report that the support team is responsive, helpful, and genuinely invested in solving problems. This is often cited as the reason users stay with the platform despite other frustrations.
Company Information
| Founded | 2013 |
|---|---|
| Headquarters | United States |
| Primary Focus | Billing & invoicing for pool service companies |
| Pricing Model | $50/month base + $10/technician |
| Key Integrations | LaMotte SpinTouch, Orenda Calculator |
| Target Market | Small to mid-size pool service companies (30-150 pools) |
| Website | paythepoolman.com |