Skimmer vs ServiceTitan 2026: Which Is Better for Pool Service?
Choosing between Skimmer and ServiceTitan for your pool service business? Both platforms serve field service professionals, but they take different approaches to scheduling, invoicing, and mobile tools.
This comparison breaks down everything pool service professionals need to know: pricing, features, mobile apps, and which platform is better suited for your specific needs.
Quick Comparison
| Feature | Skimmer | ServiceTitan |
|---|---|---|
| Capterra Rating | 4.7/5 | 3.5/5 |
| Best For | Pool service management platform | Enterprise field service platform |
| Mobile App | iOS & Android | iOS & Android |
| Route Planning | Available | Available |
| Invoicing | Built-in | Built-in |
What Sets Skimmer Apart
Skimmer has built its reputation on specific strengths that matter to field service businesses. Here's what users consistently highlight:
Skimmer Strengths
- Excellent customer support with live phone help
- Easy to use, intuitive interface
- Pool-industry specific (not generic FSM)
- Professional service emails impress customers
- Offline mode works without internet
- Unlimited users (no per-tech fees)
- Route optimization saves time
- Strong chemical tracking features
What Sets ServiceTitan Apart
ServiceTitan differentiates itself with features that appeal to businesses looking for specific capabilities:
ServiceTitan Strengths
- Powerful enterprise-level platform
- Excellent call tracking and recording
- Comprehensive reporting and KPIs
- Good for multi-trade businesses
- Strong marketing automation features
- Customer financing options built-in
- Large user community and ecosystem
- Robust dispatching capabilities
Skimmer Limitations
No software is perfect. Based on user reviews and our analysis, here's where Skimmer falls short:
Areas for Improvement
- Recent 100% price increase upset many users
- Android app has stability issues (crashes, freezes)
- Pushing users toward Skimmer billing vs QuickBooks
- Some features locked behind higher tiers
- Photo quality issues reported by some users
- Time tracking can be unreliable
ServiceTitan Limitations
Similarly, ServiceTitan has some weaknesses to consider:
Areas for Improvement
- Very expensive compared to pool-specific software
- Mobile app is buggy and crashes frequently (2.6/5 rating)
- No pool-specific features (chemical dosing, LSI, etc.)
- Locked into multi-year contracts
- Significant battery drain on mobile devices
- Font too small on phones (designed for tablets)
- Steep learning curve
- Customer support can be slow
- Technicians often hate using it
- Designed for office, not field workers
Mobile App Experience
For pool service professionals, the mobile app is critical—you're in the field all day. Here's how both platforms stack up:
- Excellent customer support with live phone help
- Easy to use, intuitive interface
- Pool-industry specific (not generic FSM)
- Powerful enterprise-level platform
- Excellent call tracking and recording
- Comprehensive reporting and KPIs
Looking for Pool-Specific Software?
PoolDial is built specifically for pool service professionals with chemical tracking, water testing integration, and a 24/7 AI receptionist included at no extra cost. Simple $2/pool pricing with no contracts.
See How PoolDial ComparesWho Should Choose Skimmer?
Skimmer is likely the better choice if you:
- Excellent customer support — Excellent customer support with live phone help
- Easy to use, — Easy to use, intuitive interface
- Pool-industry specific (not — Pool-industry specific (not generic FSM)
- Professional service emails — Professional service emails impress customers
Who Should Choose ServiceTitan?
ServiceTitan might be better if you:
- Powerful enterprise-level platform — Powerful enterprise-level platform
- Excellent call tracking — Excellent call tracking and recording
- Comprehensive reporting and — Comprehensive reporting and KPIs
- Good for multi-trade — Good for multi-trade businesses
Frequently Asked Questions
Which is better for pool service, Skimmer or ServiceTitan?
It depends on your priorities. Skimmer excels at excellent customer support with live phone help, while ServiceTitan is stronger for powerful enterprise-level platform. For pool-specific features like chemical tracking and water testing, consider dedicated pool software like Skimmer or PoolDial.
Can I switch from Skimmer to ServiceTitan (or vice versa)?
Yes. Both platforms allow data export. Customer records, service history, and basic job data can typically be migrated. The complexity depends on how much historical data you need to transfer.
Do either have pool-specific features like chemical tracking?
Most general field service software doesn't include pool-specific features like chemical tracking, LSI calculations, or water testing integration. If these features are important to your business, look at pool-specific platforms like Skimmer or PoolDial.
Which has better customer support?
Both platforms generally receive positive feedback about their support teams. Check recent reviews for the most up-to-date information about response times and helpfulness.
Our Verdict
Choose Skimmer if: You prioritize excellent customer support with live phone help.
Choose ServiceTitan if: You prioritize powerful enterprise-level platform.
For pool service specifically: Consider pool-specific software like Skimmer or PoolDial that includes chemical tracking, water testing integration, and pool industry features that general FSM software lacks.
For deeper reviews, read our complete Skimmer review or ServiceTitan review. Or explore our Best Pool Service Software guide for a broader comparison.