GorillaDesk vs ServiceTitan 2026: Which Is Better for Pool Service?
Choosing between GorillaDesk and ServiceTitan for your pool service business? Both platforms serve field service professionals, but they take different approaches to scheduling, invoicing, and mobile tools.
This comparison breaks down everything pool service professionals need to know: pricing, features, mobile apps, and which platform is better suited for your specific needs.
Quick Comparison
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Capterra Rating | 3.5/5 | 3.5/5 |
| Best For | Field service with pest control focus | Enterprise field service platform |
| Mobile App | iOS & Android | iOS & Android |
| Route Planning | Available | Available |
| Invoicing | Built-in | Built-in |
What Sets GorillaDesk Apart
GorillaDesk has built its reputation on specific strengths that matter to field service businesses. Here's what users consistently highlight:
GorillaDesk Strengths
- Excellent customer support with free onboarding
- User-friendly interface, minimal training required
- Robust scheduling calendar (best-in-class)
- 96% user satisfaction rating
- Chemical tracking for pool service
- Reliable QuickBooks Online integration
- Unlimited training and video library
- Multi-industry support (pest, lawn, pool)
What Sets ServiceTitan Apart
ServiceTitan differentiates itself with features that appeal to businesses looking for specific capabilities:
ServiceTitan Strengths
- Powerful enterprise-level platform
- Excellent call tracking and recording
- Comprehensive reporting and KPIs
- Good for multi-trade businesses
- Strong marketing automation features
- Customer financing options built-in
- Large user community and ecosystem
- Robust dispatching capabilities
GorillaDesk Limitations
No software is perfect. Based on user reviews and our analysis, here's where GorillaDesk falls short:
Areas for Improvement
- ~20% of users report offline sync issues
- Limited payment integration options
- No real-time traffic in route optimization
- USD pricing challenging for international users
- Recurring note issues reported by some users
- Pool features are secondary to pest control
- Less pool-specific than dedicated pool software
ServiceTitan Limitations
Similarly, ServiceTitan has some weaknesses to consider:
Areas for Improvement
- Very expensive compared to pool-specific software
- Mobile app is buggy and crashes frequently (2.6/5 rating)
- No pool-specific features (chemical dosing, LSI, etc.)
- Locked into multi-year contracts
- Significant battery drain on mobile devices
- Font too small on phones (designed for tablets)
- Steep learning curve
- Customer support can be slow
- Technicians often hate using it
- Designed for office, not field workers
Mobile App Experience
For pool service professionals, the mobile app is critical—you're in the field all day. Here's how both platforms stack up:
- Excellent customer support with free onboarding
- User-friendly interface, minimal training required
- Robust scheduling calendar (best-in-class)
- Powerful enterprise-level platform
- Excellent call tracking and recording
- Comprehensive reporting and KPIs
Looking for Pool-Specific Software?
PoolDial is built specifically for pool service professionals with chemical tracking, water testing integration, and a 24/7 AI receptionist included at no extra cost. Simple $2/pool pricing with no contracts.
See How PoolDial ComparesWho Should Choose GorillaDesk?
GorillaDesk is likely the better choice if you:
- Excellent customer support — Excellent customer support with free onboarding
- User-friendly interface, minimal — User-friendly interface, minimal training required
- Robust scheduling calendar — Robust scheduling calendar (best-in-class)
- 96% user satisfaction — 96% user satisfaction rating
Who Should Choose ServiceTitan?
ServiceTitan might be better if you:
- Powerful enterprise-level platform — Powerful enterprise-level platform
- Excellent call tracking — Excellent call tracking and recording
- Comprehensive reporting and — Comprehensive reporting and KPIs
- Good for multi-trade — Good for multi-trade businesses
Frequently Asked Questions
Which is better for pool service, GorillaDesk or ServiceTitan?
It depends on your priorities. GorillaDesk excels at excellent customer support with free onboarding, while ServiceTitan is stronger for powerful enterprise-level platform. For pool-specific features like chemical tracking and water testing, consider dedicated pool software like Skimmer or PoolDial.
Can I switch from GorillaDesk to ServiceTitan (or vice versa)?
Yes. Both platforms allow data export. Customer records, service history, and basic job data can typically be migrated. The complexity depends on how much historical data you need to transfer.
Do either have pool-specific features like chemical tracking?
Most general field service software doesn't include pool-specific features like chemical tracking, LSI calculations, or water testing integration. If these features are important to your business, look at pool-specific platforms like Skimmer or PoolDial.
Which has better customer support?
Both platforms generally receive positive feedback about their support teams. Check recent reviews for the most up-to-date information about response times and helpfulness.
Our Verdict
Choose GorillaDesk if: You prioritize excellent customer support with free onboarding.
Choose ServiceTitan if: You prioritize powerful enterprise-level platform.
For pool service specifically: Consider pool-specific software like Skimmer or PoolDial that includes chemical tracking, water testing integration, and pool industry features that general FSM software lacks.
For deeper reviews, read our complete GorillaDesk review or ServiceTitan review. Or explore our Best Pool Service Software guide for a broader comparison.